Shipping Guidelines (UPS)
Below are the shipping guidelines for all order selected for shipment through UPS.
- Orders placed before 12pm noon PST will begin process and ship same day. Any orders placed after 12pm noon, will be processed and shipped the following business day.
- If an order is placed after 5pm (PST) on Friday through 6:30am on a Sunday, it will begin processing the following Monday (non-holiday).
- Once the order has shipped you will be issued a tracking number for the package. You will be able to follow the progress of the order as it is in transit to the shipping address.
- We do not count processing days or days of pick up in the schedule. Our timeline is estimated strictly on transit days.
- We process and ship from our warehouse in Southern California.
- Normal UPS Ground shipping takes about 1 business day, and about 2 or 3 at most to the west coast and close states.
- It can take 5-7 business days for shipping to the east coast from our warehouse.
- UPS does not deliver to residences on Saturdays or Sundays.
- U.S. Jaclean does not require UPS delivery agents to gain a signature upon delivery.
- Once an order has been picked up for shipping the carrier does assume responsibility for the package. Any issues while in transit will be addressed with the carrier directly.
- We do not refund any shipping costs due to delays with weather or any other issue that was out of the control of the carrier. Any updates or delays can be checked using the tracking number issued to you when the order is successfully shipped.
- PLEASE NOTE: UPS does not ship to military or A.P.O addresses.
- When entering a shipping address please make sure to double check the information entered to ensure there will be no issues when the order is shipped.
EXPEDITED SHIPPING TIMELINE (UPS)
|Order Day (before 12pm noon, PST)||Processing Day||Shipping Day||UPS 2nd Day Air||UPS Next Day Air|
|Order Day (after 12pm noon, PST)||Processing Day||Shipping Day||UPS 2nd Day Air||UPS Next Day Air|