Return Policy

At U.S. Jaclean, we want to make sure that your health & happiness are our priority. If for any reason there is an issue with items purchased from our website please see our Return Policy below.

If your item was purchased through an authorized or third-party retailer, we do advise to contact the retailer directly. We are not responsible for any returns or refunds not directly purchased through our website.

U.S. Jaclean will always honor the policies of our authorized retailers for purchases not made on USJACLEAN.com. If your item was received as a gift, the return will only be honored for store credit, in the form of e-gift card, only.

Any items being returned more than 30 days from the date of purchased will be the responsibility of the customer for the return shipping. For returns sent back through FedEx Please Note, packages picked up from a residence may have one additional transit day. For faster returns please drop off at a staffed FedEx location. 

  • FULL REFUND/STORE CREDIT/REPLACEMENT: 0-30 days (1 month) from date of purchase for return on unused/unworn products, including original product packaging, purchased exclusively from USJACLEAN.com. U.S. Jaclean is responsible for return shipping cost.
  • FULL REFUND/STORE CREDIT/REPLACEMENT: 31-60 days (2 months) from date of purchase for return on unused/unworn products, including original product packaging, purchased exclusively from USJACLEAN.com. Customer is responsible for return shipping cost.
  • STORE CREDIT/REPLACEMENT: 61 days - 1 year (10 months) from date of purchase for return on unused/unworn products, including original product packaging, purchased exclusively from USJACLEAN.com. Customer is responsible for return shipping cost.

*Replacement option is subject to item availability. If the item is no longer available, store credit will be issued.

*On all Full Refund requests, the cost of the items will be returned, not including original shipping charges.

*Any items returned without original packaging, and that are deemed used, will be subject to a 20% restock fee.

Return

From Purchase Date

0-30 days

31-60 days

61 days-1 year

Return Options

Full Refund
Store Credit
Replacement

Full Refund
Store Credit
Replacement

Store Credit
Replacement

Return Shipping Covered

Yes

No

No

 *U.S. Jaclean reserves the right to refuse any return or warranty claim if the required information for a return/warranty claim cannot be provided.

 

Once we have received the item and checked it into the system:

  • Allow 1-3 business days to update the information in our system.
  • All refund requests will be issued to the original form of payment.
  • Refunds to original credit card should be listed in 3-5 business days, but may take longer depending on the bank that holds the account.
  • Requests for credit should be available via e-gift card credit, once the return has been processed into our system.
  • Replacement requests will be shipped via UPS ground and you will receive notification of a new order and tracking information once the request is complete.